SERVICE ADVISOR POSITION AT SUN SERVICE SPECIALISTS
a leading solar service company, locally owned and headquartered in Charlotte, North Carolina is seeking candidates for a Service Advisor position.
Sun Service provides high-quality solar energy system service, as well as proven energy saving products and services like energy storage, system monitoring, and EV Chargers. We have serviced hundreds of homes and businesses in the Carolinas providing customer service solutions based on the client’s needs.
We are looking for success driven, self-motivated, hard-working, team players who are seeking career opportunities with a young and quickly expanding company. Be interested in becoming familiar with solar photovoltaic systems and eager to learn quickly. Be open to learning industry leading installation methods and processes.
Our company provides full benefits, 401k, and PTO.
RESPONSIBILITIES OF A SERVICE ADVISOR
- Initial point of contact for all incoming service calls.
- Confirming schedule/updating schedule changes.
- First contact basic troubleshooting for SolarEdge, Enphase, & Generac systems.
- Appointment follow up and generation of customer reviews;
- CRM Management for all client types;
- System Production Reviews for recently energized customers as well as existing customers;
- Tracking and monthly submissions of RMA reimbursements.
- Contacting manufacturers to resolve system issues: Tesla, Sonnen, Generac, Enphase, Sunpower, SolarEdge.
- Payment collection, documentation, and follow up from billable service visits.
Sun Service Specialists has a mission to provide our customers with the best service possible and our profile is on the rise. We invite you to join us: Be a part of the growing clean energy movement!
If you are interested in applying for the Service Advisor, send your resume and cover letter to: firstname.lastname@example.org
Just like you maintain your other largest investments. Solar system maintenance will keep your system producing at its highest level.
Back up the energy that your solar system generates for a rainy day. Energy Storage keeps the lights on even when the power grid is down.
Adding more panels to your solar can boost your energy independence and decrease your monthly bill even further.
Removal & reinstallation of modules from roof for roof maintenance due to weather and/or other roofing damages.
Solar Panel Cleaning
Regular system maintenance and panel cleaning helps a productive solar system stay healthy and continue producing for your home.
We’ve Built a Reputation on
Honesty & Dependability…
Our Service Teams have been exceeding our Customers’ and Partners’ expectations for over 10 years.
Six months after our solar panel installation, a pack of young squirrels decided to set up home under them. Quick response by Joel Robinson (Service Manager) and Lauren Padilla (Service Advisor). They generated an on-site inspection and installation of “Solatrim” critter guards before any damage occurred. Great installation team, who showed up early and did a neat, clean and very effective job. No more potential squirrel problem – ever!
Lauren and the guys were amazingly professional and true experts in providing superb electrical work. They came, planned the work, sent me a reasonable and detailed estimate, and arrived on time and did a phenomenal job of wiring my garage for the Tesla Wall Connector. This was not a job I would have done by just anyone! Thanks for a great job!
A few months ago I had a EV charger installation done by a Sun Service tech (Renu at the time). Overall it was a very good experience. The technician was polite, seemed very competent, and answered all my questions. The charger is working flawlessly. He also tidied up the work site afterwards and left it cleaner than it was when he got there. Highly recommend!
Rock Hill, SC
Get in Touch
License #: L.34519
801 Pressley Rd. Suite 100- C
Charlotte, NC 28217
Hours Of Operation
Monday thru Friday 8 am - 5 pm