ASSISTANT SERVICE ADVISOR

ASSISTANCE SERVICE ADVISOR AT SUN SERVICE SPECIALISTS

Sun Service Specialists, a solar service company headquartered in Charlotte, North Carolina, is quickly expanding, and seeking candidates to fill multiple Service Specialist roles.

With the recent passing of the Inflation Reduction Act, the renewable industry has been electrified, and the opportunity for growth is limitless.  Sun Service is one of the only companies in the region that provides support and solutions to existing solar, battery, and EV charger installations.  Founded in 2021, with 20 current employees, we’re expanding rapidly and are seeking individuals looking for a career, not just a job.  With this in mind, Sun Service offers paid training, competitive compensation, as well as a clear growth path within the company.

Sun Service provides full benefits, a 401k match, company vehicle, and power tools.  We’ve also developed a program to get you started within the industry by partnering with our employees to provide ongoing training, certifications, tool purchase programs, and much more.  The time has never been better to jump into this quickly growing industry, and what better way to do so than with a young, rapidly growing company.

RESPONSIBILITIES OF AN ASSISTANT SERVICE ADVISOR

  • Serve as initial point of contact for all incoming service calls
  • Assist in scheduling, confirming & updating customers on changes
  • Assist in basic troubleshooting for inbound services calls and product support calls for key vendors we service including SolarEdge, Enphase, & Generac systems
  • Appointment follow up and assistance in generation of customer reviews and replies
  • CRM management for all client types
  • System production reviews
  • Contacting manufacturers to resolve system issues: Tesla, Sonnen, Generac, Enphase, Sunpower, SolarEdge
  • Assistance in payment collection, documentation, and follow up from billable service visits
  • Assist as required in any other Sun Service Specialist activities or roles

COME JOIN OUR TEAM!

Sun Service Specialists has a mission to provide our customers with the best service possible and our profile is on the rise. We are looking for an enthusiastic problem solver willing to learn on the job and become a valuable asset to our growing company!

We invite you to join us: Be a part of the growing clean energy movement! Sun Service Specialists offers competitive salary, a full benefits package, 401k, and PTO

If you are interested in applying for the Service Consultant, send your resume and cover letter to: careers@sunservicespecialists.com

 

SYSTEM MAINTENANCE

Just like you maintain your other largest investments. Solar system maintenance will keep your system producing at its highest level.

 

Energy Storage

Back up the energy that your solar system generates for a rainy day. Energy Storage keeps the lights on even when the power grid is down.

System Expansion

Adding more panels to your solar can boost your energy independence and decrease your monthly bill even further.

Uninstall/Reinstall

Removal & reinstallation of modules from roof for roof maintenance due to weather and/or other roofing damages.

Solar Panel Cleaning

Regular system maintenance and panel cleaning helps a productive solar system stay healthy and continue producing for your home.

EV Charging

If you are planning on or already have an electrical vehicle. We can install an EV charger for your vehicle so that you can always be ready to go.

We’ve Built a Reputation on

Honesty & Dependability…

Our Service Teams have been exceeding our Customers’ and Partners’ expectations for over 10 years.

Six months after our solar panel installation, a pack of young squirrels decided to set up home under them. Quick response by Joel Robinson (Service Manager) and Lauren Padilla (Service Advisor). They generated an on-site inspection and installation of “Solatrim” critter guards before any damage occurred. Great installation team, who showed up early and did a neat, clean and very effective job. No more potential squirrel problem – ever!

Bob H.
York, SC

Lauren and the guys were amazingly professional and true experts in providing superb electrical work. They came, planned the work, sent me a reasonable and detailed estimate, and arrived on time and did a phenomenal job of wiring my garage for the Tesla Wall Connector. This was not a job I would have done by just anyone! Thanks for a great job!

BJ Z.
Shelby, SC

A few months ago I had a EV charger installation done by a Sun Service tech (Renu at the time). Overall it was a very good experience. The technician was polite, seemed very competent, and answered all my questions. The charger is working flawlessly. He also tidied up the work site afterwards and left it cleaner than it was when he got there. Highly recommend!

Jason G.
Rock Hill, SC