RMAs & Equipment Replacement
Equipment Replacement and Return Merchandise Authorization (RMA)
If you are dissatisfied with the service and equipment you received from a solar installer, Sun Service Specialists can assist you with equipment replacement and return merchandise authorization (RMA). We can help you correct any errors made during the initial installation process and ensure that you are completely satisfied with your return or exchange.
Sun Service Specialists’ experienced team of technicians can add to or replace an existing solar panel system so that you are left with the system you intended to install in the first place, protecting your long term investment in the panels.
Products Covered Under Warranty
Solar panel systems are intended to last around 25 years, so when there’s an issue that arises after a short period of time, you are not getting the most out of your system. This is where Sun Service Specialists come in — we fix any problems that your original solar installer may have missed at installation. Our troubleshooting services will determine the root cause of the issue and work toward a solution so that your system can go back to operating at peak efficiency.
With our warranty service, your equipment may be returned or replaced by (need that information)
Why Sun Service Specialists Can Help
Solar equipment replacement and return merchandise authorization for customers in the Carolinas has never been easier than with Sun Service Specialists. When you invest in a solar system, you have a certain expectation — we intend to uphold that. If there is a problem with your existing system and you would like to add or replace panels, we are equipped to solve this issue that your original solar installer may have missed or failed to deliver on.
We understand that no two solar systems are the same, so we cater to each individual’s needs by offering customizable service packages. Solar & energy storage maintenance should be accessible to all and therefore needs to be able to meet the needs of every customer, which is why we strive to lend a helping hand wherever it is needed.
Through our maintenance services, you can be sure that your solar system will be operating at peak efficiency all year round!
Just like you maintain your other largest investments. Solar system maintenance will keep your system producing at its highest level.
Back up the energy that your solar system generates for a rainy day. Energy Storage keeps the lights on even when the power grid is down.
Adding more panels to your solar can boost your energy independence and decrease your monthly bill even further.
Removal & reinstallation of modules from roof for roof maintenance due to weather and/or other roofing damages.
Solar Panel Cleaning
Regular system maintenance and panel cleaning helps a productive solar system stay healthy and continue producing for your home.
We’ve Built a Reputation on Honesty & Dependability…
Our Service Teams have been exceeding our Customers’ and Partners’ expectations for over 10 years.
A very professional company. Their tech Austin was respectable and friendly and best of all knew what he was doing. I enjoy working with someone who knows his business. Thanks for the help.
The install crew, led by Josh Pennington and Alistair Pitts, was at my house today and they were top notch. All of them were very friendly and they completed the install of all of the modules (46) and the inverters in less than 7 hours.
Daniel and his entire crew were phenomenal. I couldn’t have asked for a better experience getting solar.
Get in Touch
License #: L.34519
801 Pressley Rd. Suite 100- C
Charlotte, NC 28217
Hours Of Operation
Monday thru Friday 8 am - 5 pm